How confident is your business in Capital Transport's ability to offer an on time and reliable service? Very Confident Reasonably Confident Not Confident

When booking with us, are your deliveries picked up and completed on time? Every Time Usually Sometimes Rarely Never

How would you rank our communications with you once a booking has been placed? Fantastic Good Reasonable Average Poor

Would you recommend Capital Transport's services to another person or business? Yes No

Apart from reducing price or improving delivery times, in which single area would you like to see Capital Transport improve their service to you?

Does your company have offices in other states of Australia? Yes No

If you would like to hear from us regarding Perth or Adelaide please provide appropriate contact details below.

If we were to change the business name of your account to Capital Transport, would this be of any concern? Yes No We are already invoiced as Capital Transport

Does your company currently use their own vehicle or vehicles for deliveries? Yes No

Would you be interested in hearing about our industry leading, paperless, Contract Cartage solutions? Yes No

Does your company currently outsource any third party warehousing or distribution? Yes No

Does your company use a same day metropolitan parcel distributor? Yes No

Does your company use an interstate provider to distribute to other states of Australia? Yes No

Is Capital Transport your company's exclusive supplier of transport services? Yes No

What would be the single most important solution that you are waiting for a transport company to offer you?

E-commerce is playing an ever increasing role in transport. How important is this to you? Extremely Important Very Important Average Importance No Importance No Opinion

Capital Transport offers industry leading mobile data and tracking technology. How important is this to you? Extremely Important Very Important Average Importance No Importance No Opinion

How would you rank our internet facility? Fantastic Very Good Average Poor No Opinion

Part of our internet development will be to develop an online facility. How important would this development be to your business? Extremely Important Very Important Average Importance No Importance No Opinion

Would you consider printable online booking labels of benefit to your business? Definitely Most Likely Probably Not Definitely Not No Opinion

Any other feedback welcome.

When communicating with our business, how often are your requests managed to your satisfaction? Every Time Usually Sometimes Rarely Never

When obtaining general information, do you find our staff helpful, courteous and knowledgeable? Every Time Usually Sometimes Rarely Never

Have any concerns or complaints you may have raised been resolved in a timely manner? Every Time Usually Sometimes Rarely Never

In your opinion. what is a suitable timeframe for resolving discrepancies or concerns of clients? 24 hours 48 hours 72 hours 1 week 2 weeks 1 month 2 months +

How would you rate the manners and demeanour of our staff when we are collecting payments? Fantastic Good Reasonable Average Poor No Opinion

Would you consider our call centre staff polite, knowledgeable and accurate in their contact with you? Definitely Usually Sometimes Rarely Never

We welcome any further feedback you care to give us about our staff that will help to improve our service to you.

At which point in our delivery process would you consider communication between our businesses as the most important? At Time of Booking Prior to Pick Up During Delivery Prior to Delivery After Delivery

When calling our business, are your calls answered in a timely manner? Every Time Usually Sometimes Rarely Never

How accurate is Capital Transport's invoicing compared to your expectation? Always Accurate Reasonably Accurate Satisfactory Rarely Accurate Never Accurate

In which format would you prefer your invoices? Email Post CSV / Excel Online

How well does Capital Transport understand your business? Extremely Well Very Well Reasonably Well Average Understanding Not At All

When was the last time you heard from your Account Manager or Sales Representative? Within the last week Within the last month Within the last two months Within the last 12 months Never Other, please specify

Other

How often would you like to be contacted by your Account Manager or Sales Representative? Weekly Fortnightly Monthly Quarterly Yearly Never Other, please specify

Other

Effective, accurate and timely communication is critical. In what ways could we improve our communication with you?

Are our drivers fully uniformed with visible identification tags? Always Usually Sometimes Rarely Never

Would you consider our drivers to be helpful, courteous and professional? Always Usually Sometimes Rarely Never

Are our driver's vehicles clean, with visual representation displaying Capital Transport's signage? Always Usually Sometimes Rarely Never

Drivers are often considered the face of our client's business. Do our drivers reflect your professionalism? Always Usually Sometimes Rarely Never

Capital Transport's drivers are the key to a great service. We welcome any feedback you care to give us about our drivers that will help to improve our service to you.

Referrals are often considered to be the best method for growing a business. Do you know of anyone who may wish to use our services?